FAQ – 2 Sisters Gift Baskets

2 Sisters Gift Baskets

2 Sisters Gift Baskets

2 sisters gift basketsWe collected the finest assortment and now have over 500 hundred gift baskets in our store 2sistersgiftbaskets.com, and we are adding more every day. Combined with superb customer service and a money back guarantee you can shop our store with confidence. Feel free to create an account and receive occasional special offers from us or shop as a guest at our store.

Below are our most frequently asked questions.

Q – How do I place an order and send it to another person(s) address?

A – To place an order from 2 Sisters Gift Baskets – Select the desired product on the website, enter the quantity you wish to purchase.  In the box marked message, enter the text of the gift message you want included.  In the box below that enter the name, street address, city, state and zip of the recipient.  Repeat that process if you are ordering more than one of the same item.   If you wish to order more than 2 of the same basket going to multiple addresses please contact us by phone, 480-396-4507 or email, gifts@2sistersgiftbaskets.com. Once you are finished shopping, start the checkout process and you may choose your shipping options at that point and finalize your transaction.

You can always send an email to gifts@2sistersgiftbaskets.com and indicate in the Subject line that you have questions and a customer service person will get back to you, usually the same day.

Q – Do you substitute items in your Gifts?

A – Yes.  When we have to.  We do our best to ship all products exactly as they are on our website, but occasionally we must substitute an ingredients, packing materials, containers, decorations or other items in a gift basket.  The substitution is always similar in taste, equal or larger in size and quality, and usually of higher value.

We will always substitute hard candy for chocolate from April thru September when you choose anything less than overnight as a shipping option.

Q – Do you give any notification or adjustments when a substitution is done?

A – We do not adjust the price or communicate that we’ve made a substitution.  Again, we do attempt to use a higher value item when it is necessary to substitute.

Q – Do your shipping weights or basket sizes ever change?

A – Yes, but not often.  In the case of gift baskets, we try to always use the exact same container (basket) as the image.  However, thanks to our great customers like you, we sometimes sell out of a specific container particularly during high seasons, and need to send the gift out with a slightly different basket design.  We will always ship the product as you see it  if it is at all possible.  For example, we may on occasion change from a tall, narrow basket to a shorter wide one.  While this changes the size of the box, it doesn’t really change the appeal or true quantity or quality of ingredients in your gift.  When we have to substitute, we always substitute up!

Q – I put in the wrong Gift Message, what can I do?

A – If you  send us an email before our shipping cutoff time (12:00 pm MST), we’ll make every effort to make sure your changed message makes it into the package.  We’ll do our very best to help you, but due to the large amount of work that occurs during the morning before the cut-off, we can’t guarantee that we’ll get the new message in the package for you.

Q – How can I change an order to reflect a different shipping method, address or another product?

A – Once an order is placed on the site, you can not change it.  If you catch it in time and reach us at 480-234-0790, or gifts@2sistersgiftbaskets.com  prior to the cut-off time on the day it ships, we may be able to cancel it and have you place a new order with the corrections.  As always, we’ll attempt to help you in every way we can, but we can not guarantee that we will be able to fix it before your order has shipped.

Q – What is your shipping cut-off time?

A – If your order is placed before 12:00 pm MST on a Business Day (Monday through Friday, excluding holidays) we ship the same day 99.9% of the time.

Q – Can I select my shipping date?

A – Yes.  At the time you place your order you may select a shipping date as far as 30 days in the future. Enter the information in the Special Message text box during check out.

Q – Can you guarantee my shipment will reach it’s recipient at a specific date?

A – No delivery date is guaranteed unless Next Day or 2nd Day shipment method is chosen and paid for. However, We will make our best efforts to deliver on or near the ‘Expected Delivery Date’ as shown on the website at the time of order for all shipping methods.

Q – My shipment did not arrive on time, can you give me a credit?

A – Yes.  In the event that we fail to ship a product on time or the carrier fails to deliver an overnight package on time, a $10.00 Courtesy Shipping Credit  can be requested. This does not apply to bulk orders which take much more time and resources to create and shipping and is on a case by case basis.

Q – What happens if I put the wrong address for a shipment?

A – An Address Correction fee of $12.00 will be charged to offset the costs of correcting and rerouting a product shipment with an incorrect address to its intended destination.   Our shipping carriers charge this fee to us and we are simply passing on the costs to you. This fee will be charged whenever you enter an incorrect street address for an order such as an apartment/suite number that is missing or incorrect, a postal code that is missing or incorrect or any other discrepancy from the address of record shown the US postal records or in the records of the shipping carrier. This fee will need to be paid before we can reroute the delivery.

Q – What Shipping Methods do you use?

A – When you choose any shipping option from 2 Sisters Gift Baskets, your item may be shipped ground, air, express courier, or any other commercial method that is available to us that will accomplish the desired delivery time.  We will frequently use an inexpensive ground-based shipping method for Next Day or 2nd Day shipping when it is geographically near our distribution center(s). We primarily use UPS to ship our packages, however we will often use USPS, DHL, Federal Express or other methods when it is economically feasible to do so. Two Sisters Gift Baskets tries to keep its costs as low as possible so we can charge you less for our products.

Bulk Orders

Q – What size order is considered a Bulk Order?

A – Any shipment requested by an individual or business which contains more than 10 of the same product, whether it is going to a single address or multiple addresses, is considered a Bulk Order.

Q – What is your Bulk Order Procedure?

A – You can order any product that we sell in Bulk quantities (10 or more items), however some items require much more lead time than others. Since our primary business is to provide gift giving services for individuals and small businesses, we must keep ample stock on hand for our regular orders. However, if you have a  large number of gifts you need to order we’ll do everything we can to accommodate your request.  We ask that you give us ample lead-time (1-2 weeks) in order to process and fulfill your bulk orders.

Q – How do I place a Bulk Order?

A – Simply contact at gifts@2sistersgiftbaskets.com We’ll usually be able to let you know in a few hours if we can fulfill your large orders without delay.

Q – What discounts are available for Bulk Orders?

A – We have priced the gifts on the site at low prices already but if you want to buy in bulk with a discount please email us at gifts@2sistersgiftbaskets.com and let us know the product item and the quantity and will  work with you to get a discount for the gifts you purchase in bulk.  We may also be able to offer a slight discount on the shipping cost.

Returns

2 Sisters Gift Baskets will honor returns to its Returns Center for up to 15 days from the original shipment date during which time you can return a gift for any reason except soft or melted chocolate.

We do not allow returns on bulk orders—if you have a concerns about the quality of a product, please order a sample prior to placing your bulk order.

Q – How do I handle a return for full credit?

A – All returns must be sent to Returns Center, at your expense. Return the unused portion of the product with the original packing slip within the specified time and receive a full refund of the product price. (email us at gifts@2sistersgiftbaskets.com for the return address)

Q – How long does it take to receive a Return credit?

A – A return credit for product cost (less shipping) will be issued within 15 days of receipt in the Returns Center to the credit card or PayPal Account used for the original purchase.

Q – How does your guarantee work?

A – If our product is defective or not as advertised,  we will refund the purchase price to you or replace the gift,  at our option for  a period of 15 days.   We want you to be happy with the gift you have chosen. We do all we can to ensure this is not an issue and work with you to provide the best solution when and if it does occur.

Q – Can I get a refund if it is undeliverable?

A – For Returns caused by delivery attempts to bad addresses, that are refused by the recipient or that are undeliverable for any reason other than errors clearly attributed to our Company, there is no refund.  As stated above, if the error is ours or the carries we will issue a 10.00 shipping credit.

Q – What about damaged products?

A – In order to handle claims of damage to an ingredient, container or other component of a gift, 2Sisters Gift Baskets has established a policy of issuing a rapid credit of up to 20% of the original product cost.  In order to receive credit for a damaged product, You must contact us by email within 10 days of the original shipment date of the order.  You may either request an immediate credit of up to 20% of the product cost and receive credit within 2-3 business days, or may request full reimbursement of the product cost by requesting that we file a ‘Damaged Goods Claim’ with the shipping carrier. We will then reimburse you upon receiving funds from a successful claim and payment to 2 Sisters Gift Baskets from the shipping carrier.